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Complaints

If you'd like to file a complaint, please fill out the simple form below.

Complaint

Information Regarding Filing a Complaint

Ladies and Gentlemen,

In connection with your complaint regarding products purchased from RBT SOLAR Sp. z o.o., we kindly ask you to provide the following information so that we may begin processing your complaint:

  • The order number and the invoice number confirming the purchase.
  • A detailed description of the goods being returned, including the quantity and the delivery date.
  • Details regarding the reason for the complaint, including whether the issue involves a quantity defect or a quality defect.
  • Expected resolution of the complaint.
  • Photos, videos, or other supporting documents that may be necessary for further investigation and assessment of the reported issue.

Please observe the deadlines specified in the regulations, which are 14 days from the date the defect is discovered.

Please be advised that we will respond to your complaint within 14 days of receiving it.

Sincerely,
The RBT SOLAR Sp. z o.o. Team

Complaint Form

Application Details

* The controller of your personal data is RBT SOLAR Sp. z o.o., with its registered office in Zgierz (95-100), at 14 Andrzeja Struga Street. We process the data provided in the form in order to review your complaint and contact you regarding it. Providing this data is voluntary but necessary to process your complaint. You have the right to access your data, to have it corrected, deleted, or its processing restricted; the right to data portability and to object; and the right to withdraw your consent at any time (without affecting the lawfulness of the processing carried out prior to withdrawal) and the right to file a complaint with the President of the Personal Data Protection Office. Details are available in the privacy policy.